This policy applies to bookings made February 1, 2021 or later.
This page explains our Cancellation Policy. Any person who books or places a booking offer for a tour on the Let’s Go Virtually site (“You”) and any guide who offers tours on the Let’s Go Virtually site (“Guides”) can cancel bookings and accept cancellations, refunds and/or reimbursements pursuant to the following terms and conditions.
How to Cancel a Booking
All cancellations must be initiated by contacting Let’s Go Virtually Support via:
Sending a Message to Support through your Let’s Go Virtually Account
You will receive a full refund of the tour price if You cancel at least 15 days before the start date of the tour. Timing is calculated in accordance with the time zone of the tour.
You will not be eligible for any refund if You initiate the cancellation on or after the tour start time.
We will issue You a credit equal to the amount You paid for such Policy. This credit:
(a) is issued after the tour date,
(b) is valid for any tour published on our site,
(c) cannot be redeemed for cash,
(d) may not be used to purchase gift cards,
(e) it is not for resale, and
(f) expires after 2 years.
You may receive a refund of the tour price if You are prevented from taking the tour because of an unforeseeable event that is out of your control and shows up after the booking (“Unforeseeable Events”). The determination of what constitutes Unforeseeable Events is at the discretion of Let’s Go Virtually.
The following do not constitute Unforeseeable Events:
(a) Illness or injury of a tour participant;
(b) Poor weather;
(c) Change of plans;
We may require You to provide verification and/or documentation to confirm that You were unable to take your tour if You request a refund under this provision. You may check with Customer Support that the event is an Unforeseeable Event and that You can provide the required documentation before You cancel any booking.
Let’s Go Virtually may modify and amend this Cancellation Policy from time to time in its sole discretion. Let’s Go Virtually will provide notice to You by posting such changes on the site.
Please contact us if you have any questions about our Cancellation Policy.